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Education 1
Education 2
Education 3

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Contact

8891412426

sshahanavn@gmail.com

linkedin.com/in/shahana VN

Thrissur, Kerala

Skills

Aviation Security (AVSEC) BasicsAir Cargo Operations FundamentalsAirport Operations AwarenessAmadeus & Sabre GDSPassenger Service BasicsCustomer CommunicationTeam CollaborationDocumentation & ReportingTime ManagementHR Fundamentals (BBA)

Language

EnglishMalayalam

Personal Details

DOB: 17/03/2006

Gender: Female

Blood Group: AB+

Nationality: Indian

Passport No: AK117356

Shahana V. N

Airport Management Professional

Profile Summary

Motivated and detail-oriented BBA candidate specialising in Human Resource Management, with a completed IATA-certified Diploma in Airport Management. Strong communication skills with a calm, customer-focused approach and a clear goal to build a career in the aviation industry. Equipped with academic knowledge of passenger handling, terminal workflows, aviation security, and cargo operations — eager to bring these foundations into a professional airport environment.

Education

Bachelor of Business Administration (BBA)

University of Calicut
Specialization: Human Resource Management
Relevant Coursework: Organizational Behavior, Labor Laws, and Strategic Management
Applying HR principles to large-scale workforce environments such as international airports
2023 - 2026 (Expected)

Diploma in Airport Management

Vision School of Aviation
IATA Certified
Core Focus: Aviation Security (AVSEC) and Air Cargo Operations
Trained in international standards for cargo handling, dangerous goods awareness, and terminal security protocols
2024 - 2025

Higher Secondary in Commerce

Kerala State Board
2021 - 2023

Experience

UX Contributor — User Journey & Planning

Generic Ticketing Application · Academic / Personal Project
Contributed to the planning and definition of end-to-end user journeys for a ticketing application, mapping key flows including registration, event discovery, seat selection, payment, and e-ticket retrieval.
Participated in requirements gathering sessions to translate user pain points — such as booking confusion and long queue waits — into structured user stories aligned with the development roadmap.
Created low-fidelity wireframes and journey maps for core screens (home, listing, checkout, confirmation), facilitating early-stage design reviews with team members.
Collaborated on the definition of user personas and edge-case scenarios — including first-time buyers and group bookings — to ensure the flow was accessible and friction-free.
Assisted in documenting the application's userflow logic for handoff to the development team, ensuring feature specifications matched intended user experience outcomes.
Conducted informal usability walkthroughs with peers to validate flow assumptions, noting friction points that were incorporated into the next planning iteration.

Certifications

IATA Certified Airport Professional - Aviation Security & Cargo OperationsSabre GDSAmadeus GDS

Achievements

Completed Amadeus and Sabre GDS training with distinction during airport management studies
Participated in airport simulation exercises focused on passenger flow, terminal coordination, and safety response
Translated customer-facing experience into aviation-ready strengths such as service recovery, calm communication, and conflict handling

Declaration

I hereby declare that the above information is true and correct to the best of my knowledge and belief.